Frequently Asked Questions

Setup and configuration

1. How do I configure the dial-up networking?
• For Windows
• For Mac
2. How do I set up my email account using a separate email program?
3. How do I set up my DialupOne member webpage?
4. How do I set up a newsgroup account?
5. Do I need to enter DNS Server numbers for Dial-up networking?
6. How do I change the dial-up access number?
7. How do I add more emal addresses to my account?

General Questions

1. Is DialupOne V.92 compatible?
2. Do I need to download any software to use the DialupOne dial-up service?
3. Do I need to submit any billing information when signing up for the 15-day free trial?
4. How do I create a shortcut on my desktop for my dial-up networking connection?
5. How do I make DialupOne my default connection?
6. Why can’t I connect at 56K if I have a 56K Modem?
7. How can I improve my connection speed?
8. When I use the DialupOne web email checker, I don’t see all my messages, but when I check using my email program, I see all my messages.  Why?
9. Is there a limit to how long I can stay connected?
10. Can I change my username and/or password?
11. Do you sell or give out any of my information?
12. Why can’t I sign up for the 5 day trial online?
13. Nothing happens once I get connected.  Why?
14. When I load my web browser, DialupOne does not appear as my homepage.  Why?
15. How do I relay mail?
16. Does DialupOne offer a referral program?
17. What is me e-mail server capacity?
18. What is the attachment capacity per e-mail?
19. How long are email messages stored on the server?

Setup and configuration

1. How do I configure the dial-up networking?

• For any Windows based operating system (Windows 95/98, NT, 2000, ME, XP or CE), click here for detailed instructions.

2. How do I set up my email account using a separate email program?

For instructions on how to configure your email account, please click here

3. How do I set up my DialupOne member webpage?

For instructions on how to set up your member webpage, please click here

4. How do I set up a newsgroup account?

5. Do I need to enter DNS Server numbers for Dial-up networking?

We recommend that you leave the DNS servers on automatic configuration.  For Windows operating systems, we suggest that you keep the option of “Server assigned name server addresses”

6. How do I change the dial-up access number?

For Windows operating systems

• On your desktop, double click on My Computer
• Double click Control Panel
• Double click Dial-Up Networking
• In the dial-up networking folder, right click on your DialupOne dial-up connection icon.  Then click Properties
• Under the General Tab, enter in the dial-up access number you would like to use (We recommend that you check with your local operator to make sure that the local access number is not a toll charge.)

For Mac OS

• Go to the Apple menu, select Control Panel, then select Remote Access
• In the Number field, type in the access number you’d like to use (We recommend that you check with your local operator to make sure that the local access number is not a toll charge.)

7. How do I add more email addresses to my account?

With each paid account with DialupOne you get up to 5 email addresses. To add more email addresses please contact our Customer Service Department

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General Questions

1. Do I need to download any software to use the DialupOne dial-up service?

No.  There is no software needed to use our service. Everything required to set up the internet connection is already installed on your computer. For Windows based operating systems, a dial-up connection can be set up through Dial-Up Networking.  For configuration instructions, please click here.

Once the dial-up connection is set up, a connection can be established and then you can use your internet browser to surf the web or an email program to check your email.

2. Do I need to submit any credit card information when signing up for the 5 day free trial?

No.  When signing up for the 5 day free trial, no credit card information is collected. The only information we ask for is your name, address, phone number, birthdate and desired username and password. If after the 5 day free trial you do decide to sign up with us, we will gather all the necessary billing information.

3. How do I create a shortcut on my desktop for my dial-up networking connection?

For Windows operating systems:

• On your desktop, double click on My Computer
• Double click Control Panel
• Double Click Dial-Up Networking
• In the dial-up networking folder, right click on your DialupOne dial-up connection icon.  Then click Create Shortcut

4. How do I make DialupOne my default connection?

For instructions on how to make DialupOne your default connection, please click here

5. Why can’t I connect at 56K if I have a 56K Modem?

There are many factors that can affect your connection speed.  Some of them are:

• Modem speed
• Modem type
• Supported speed based on the dial-up number
• Quality of phone lines in your area
• User traffic at a given time

As a result, connection speeds tend to vary

6. How can I improve my connection speed?

For tips and tricks on improving connection speeds, please click here

7. When I use the DialupOne web email checker, I don’t see all my messages, but when I check using my email program, I see all my messages.  Why?

Once emails are pulled from the email server, they are no longer stored there. If you were not to pull the email and check it online, then the messages would be there. You can also setup your program to leave the messages on your server. Please check your email program instructions for more information.

8. Is there a limit to how long I can stay connected?

If there is activity on the connection, you will be disconnected after 6 hours.

If an account remains idle (no activity) for 30 minutes, the connection will be closed.

Most users will be limited to 325 hours of use per month. On our network, this is defined as "unlimited usage". If you go over 325 hours, your account will be suspended until the first of the next month .

All local access numbers on the UUNet Network (UU) are limited to 150 hours of use per month. All local access numbers on the Qwest Network (QW) are limited to 200 hours of use per month.Please read our Acceptable Use Policy for more information.

9. Can I change my username and/or password?

Yes, you may change your username and/or password. In order to do so, you must e-mail us and a customer service representative will be able to assist you.

10.  Do you sell or give out any of my information?

No, we do not sell or give out any of your personal information.

11.  Why can’t I sign up for the 5 day trial online?

To prevent fraudulent accounts from being created, we now require that all sign ups for our 5 day free trial be placed through Paypal.

12.  Nothing happens once I get connected. Why?

Once you have established a connection with DialupOne, you can then open up your web browser (ie Internet Explorer or Netscape), e-mail program, chat program etc.  Since no software is installed with the DialupOne setup, no programs will automatically load upon connection.

13.  When I load my web browser, DialupOne does not appear as my homepage. Why?

Since DialupOne does not install any software during setup, your web browser is not configured to make DialupOne your default homepage.  You can set your browser’s homepage to any website you wish.  To make DialupOne your Start page, simply click the button on the start page.

16. What is my e-mail server capacity?
20 MegaBytes

17. What is the attachment capacity per e-mail?
15 MegaBytes

18. How long are e-mail messages stored on the server?
45 Days

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